Clinic Policies 2024:

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MBD Clinics — Office Policies 2025

1. Appointments

We strive to be on time for all appointments and appreciate your punctuality. Occasionally, visits (including virtual appointments) may be delayed due to complex patient needs—thank you for your understanding.

• New patient visits: 30 minutes, 
• Follow-up visits: 15 minutes (allowing one to two      issues as time permits)

Missed Appointments, including virtual visits, will be charged non-OHIP fees 

2. Communication

This office does not have a receptionist. Our preferred mode of communication is email.
You may contact the clinic through our website or at info@mbd-clinics.ca.

We also have an answering service where you may leave a message. Messages are checked once daily on clinic  days. Messages are returned by email in 5 to 7 days.

• Always include the patient’s      full name and date of birth when leaving a message.

Submitting Forms and Documents:

• Forms may be left in the mailbox      at the side of the building.
• PDF documents can be securely      submitted through the website portal

3. Harassment Policy

We maintain a zero-tolerance policy for harassment. Any form of verbal, physical, or written abuse will result in immediate termination of the physician–patient relationship.

4. Medication Refills

Medications are not refilled without an office visit, including when an appointment has been cancelled.

30 day refills, without a visit, are available for a non-OHIP fee. This is not a substitute for regular follow-up care. You must have a follow up appointment to receive the refill.

5. Non-OHIP Services: 

Not all medical services are covered by OHIP. Please refer to our list of non-insured services on our website:
www.mbdclinics.ca

1. The clinic provides VIDEO care for many follow up visits. ADHD Follow up visits are in person at another clinic location. Due to limited Staff availability.  Clinics are subject to change. Please monitor your email to stay up on Clinic notices.

2. We do not provide Telephone  visits. If video is not available, appointments will need to be in office. 

3. MBD Clinic does not have a receptionist. When calling the office, you must leave a message with the patients name and a callback number. Messages are returned within 5 to 10 business days. Email is the preferred communication for ACTIVE Patients.

Our services are not Urgent based. If you feel you have an urgent issue call Telehealth Ontario or your Primary care provider

If your phone answering message does not identify to a patient or patient’s family we are unable to leave a phone message due to Health Privacy Rules.

For patients 14 and above, the patient must give consent for information to be shared with or obtained from guardians.

4. Active Patients can book, cancel and reschedule VIDEO follow-up visits by emailing or calling the clinic answering service. Cancellations are accepted up to 48 hours before the scheduled visit. Cancellation after 48 hours may result in a non-OHIP fee.

5. OHIP requires that the patient, Child / Teen must be present for assessment appointments. If not present, appointments will be rescheduled and non-OHIP fees may apply.

6. Clinic staff often book a VIDEO follow-up visit to review reports received in the clinic and/or to follow-up on a patient message. An email appointment notice is sent when the visit is booked. Patients / families can "cancel / decline" the appointment. To set an alterative visit date families will need to email  the clinic. via "Contact Us" link.

7. Medication refills are booked at the end of each follow-up visit to coincide with your medication needs. If you miss or delay a visit you may run out of medication. See FAQ's to learn how to refill medication without an office visit.

8. Fax requests for refills from your pharmacy are not provided without an office visit.