Clinic Policies 2024:

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The Ontario government has made changes to how doctors are paid for “virtual (phone or video) visits”. We have updated our clinic policies to reflect the new OHIP billing policies.

Many Medical office services are not covered by OHIP. We charge Non-OHIP fees in keeping with College of Physicians of Ontario and Ontario Medical Association standards. All fees are listed in our FAQ's and Policies.

We advise you keep a copy of our policies for future reference. Check our FAQ page  for further clarification and answers to common gestion's.

1. The clinic provides VIDEO care for many follow up visits. ADHD Follow up visits are in person at another clinic location. Due to limited Staff availability.  Clinics are subject to change. Please monitor your email to stay up on Clinic notices.

2. We do not provide Telephone  visits. If video is not available, appointments will need to be in office. 

3. MBD Clinic does not have a receptionist. When calling the office, you must leave a message with the patients name and a callback number. Messages are returned within 7 to 10 business days. Email is the preferred communication for ACTIVE Patients.

Our services are not Urgent based. If you feel you have an urgent issue call Telehealth Ontario or your Primary care provider

If your phone answering message does not identify to a patient or patient’s family we are unable to leave a phone message due to Health Privacy Rules.

For patients 14 and above, the patient must give consent for information to be shared with or obtained from guardians.

4. Active Patients can book, cancel and reschedule VIDEO follow-up visits by emailing or calling the clinic answering service. Cancellations are accepted up to 48 hours before the scheduled visit. Cancellation after 48 hours may result in a non-OHIP fee.

5. OHIP requires that the patient, Child / Teen must be present for assessment appointments. If not present, appointments will be rescheduled and non-OHIP fees may apply.

6. Clinic staff often book a VIDEO follow-up visit to review reports received in the clinic and/or to follow-up on a patient message. An email appointment notice is sent when the visit is booked. Patients / families can "cancel / decline" the appointment. To set an alterative visit date families will need to email  the clinic. via "Contact Us" link.

7. Medication refills are booked at the end of each follow-up visit to coincide with your medication needs. If you miss or delay a visit you may run out of medication. See FAQ's to learn how to refill medication without an office visit.

8. Fax requests for refills from your pharmacy are not provided without an office visit.